Apple Reportedly Planned to Replace 5,000 Support Employees With AI
MacRumors
Apple had considered laying off 5,000 support employees by replacing their roles with AI-powered phone and web agents, but has indefinitely postponed the plan. The company has already begun using generative AI in its AppleCare support line to handle customer inquiries and troubleshooting, though human advisors remain available. Apple has not ruled out revisiting the layoffs in the future.
All articles from 30 September 2026. Summaries are AI-generated and may contain errors; the linked article is the authority.